TERMS
& CONDITIONS
Privacy Policy
Your privacy is important to us. We know that you care about
how information about you is used. We want to share with
you the Internet policies and practices we have adopted
to protect your privacy so that you feel confident about
how we handle the personal information you entrust to us
online.
While we do not plan to modify our policies
very often, it is always advisable to double-check when
you visit our site to be sure that you have read and agree
with our most current policy statement. Any change in our
privacy policy will be prospective only. We will not make
any changes that have retroactive effect unless legally
required to do so.
The content on our site may include, a photo gallery, message
boards, surveys, sweepstakes, and contests. We hope that
you enjoy the www.trafalgar.com site and will come back
often to visit.
Collection
We only collect personally identifiable data, such as names,
addresses, e-mail addresses, demographic information (region/country
from), interests, taste or preference information, and the
like, when voluntarily submitted by a visitor. Visitors
may choose to submit personal information to enter contests,
to obtain information or submit a comment, to register for
a loyalty program or to place a travel availability request.
Use of Information & Disclosure
Providing personal information is up to you, our visitor.
We will collect personally identifiable information provided
by you to notify you of results, to e-mail you with updates
and news, to respond to your questions, comments or travel
requests, to send out brochures and other information on
our products, and to enter you in contests. We ask visitors
providing e-mail addresses to let us know if they would
like further information or updates from our site; only
those who request it will receive follow-up e-mail or other
communications from us. We also offer visitors an "opt-out"
option at any time they wish to cease receiving e-mails
or other information from us. We never sell or give the
information that you voluntarily provide us to any third
party. It is used solely by us, our agents or business partners
to respond to your requests and to better serve you.
We extend these privacy principles to our
business relationships. We expect the companies within The
Travel Corporation and those we select as our business partners
to honor our privacy principles in the handling of customer
information. These include companies that (a) assist us
in providing services to our customers; (b) supply us with
information for identifying or evaluating prospective customers;
or (c) are given the opportunity to send mailings to approved
Uniworld customer lists. In selecting business partners,
Uniworld considers the accuracy and quality of the data
they provide, how they respond to consumer complaints and
whether or not they provide opt-out choices for those whose
information they process.
"Cookies" and Other Web Technologies
We use "cookie" technology and IP addresses only
to obtain non-personal information from on-line visitors
to provide them with the best possible personalised on-line
experience. To do this we do keep track of the type of browser
(e.g., Internet Explorer, Netscape) and operating system
(e.g., Windows, Macintosh) used by the visitor, and the
domain name of the visitor's Internet service provider.
We also track the total number of visitors to our site in
an aggregate form to allow us to update and improve our
site; personally identifiable information is not extracted
in this process. This helps us keep our site fresh and interesting
to our visitors. Cookie technology also helps us deliver
content tailored to a visitor’s interests. You may
disable cookies or set your browser to alert you when cookies
are being sent. If you do disable cookies, we may be unable
to optimise your visit to our site and you may experience
some errors.
Message Boards & Photo Galleries
We offer message boards and photo galleries for our travellers’
enjoyment. As we are sure you are aware, anything you post
online is available for the world to see. We make no representations
and undertake no obligations as to information you voluntarily
post. By posting a message on our site or sending in photos
for our photo gallery, you understand it becomes public
domain and therefore may be used by Trafalgar Tours for
marketing purposes.
Safeguards
We have instituted safeguards to check that our internal
procedures meet our high policy standards. We also use our
best efforts to be sure that third parties who work with
us agree to protect personal information that they must
access in order to serve our site and our visitors.
Links To Other Sites
We rarely offer links to other sites, but when we do, we
try to link only with partner sites that share our values.
Nevertheless, we are not responsible for the content or
information collection policies of other sites including
any links from traveller homepages posted on the message
boards. If you visit another site, you should review their
privacy and other policies.
Other Information
We reserve the right to use or disclose any information
as needed to satisfy any law, regulation or legal request,
to protect the integrity of the site, to fulfil your requests,
or to cooperate in any legal investigation.
Questions
If you would like us to update, change, or delete information
we have about you (subject to any applicable legal exceptions)
or have questions about our privacy policy, please send
an e-mail to web@trafalgartours.co.uk. We have offices worldwide
that correspond with our users, so please be very specific
about your query.
Booking Conditions
WHAT'S INCLUDED IN THE TOUR PRICE
Inter-city Travel: By private motorcoach, trains and ferries
(see itineraries).
Touring: By air-conditioned luxury motorcoaches with on-board
washroom and only 49 reclining seats for maximum comfort.*
Air Transportation: Within Europe is included in the Land
price only when indicated in the First Class Travel Highlights
panel on
specific itineraries.**
Hotel Accommodation: Prices per person are based on two
persons sharing a twin-bedded room with private bath or
shower.***
Cruises: Per person prices are based on two persons sharing
a cabin with two berths, private shower and toilet.
A limited number of single cabins are available at an extra
cost.
Tour Director: Escorted tours are conducted in English only
by a professional multi-lingual Tour Director.
Hosted service is provided in Athens, Barcelona, Cairo,
London, Paris and Rome.
Meals: In-flight meals and snacks are served according to
airline policy. Continental or buffet breakfast on all tours
except in Ireland, provincial Britain and Scandinavia, where
full national style breakfasts are served. Dinners are included
as detailed on itineraries. All meals are included on cruises.
Sightseeing: Excursions and entrance fees to places of interest
visited as detailed on each itinerary with an English-speaking
guide where necessary.
Transfers: Between airports, hotels and piers in Europe
where indicated on the tour itinerary. Please refer to your
brochure for further details.
Porterage: Baggage handling for one suitcase per person
on tour, at hotels, is included in the tour price. Due to
limited coach capacity, this single bag should have dimensions
not exceeding 30"x18"x10" and weight not
exceeding 60 lbs (27kg). A charge of US$3 per travelling
day will be collected by the Tour Director if a second piece
of baggage is carried, or if the suitcase exceeds the established
weight and/or dimensions, however it cannot be guaranteed
that more than one suitcase per person will be carried.
Tips and Taxes: All tips are included for services on tour
provided by dining-room waiters, chambermaids and porters
at hotels, airports, docks and stations.
* On some Regional tours, motorcoaches without toilet facilities
are used. In the Middle East air-conditioned motorcoaches
(or minicoaches in Israel) without toilet facilities are
used. If due to circumstances beyond our control coaches
are used otherwise than as advertised, a refund of $10 per
person will be made.
** UK Air passenger duty is included in all intra-European
air tickets issued by Trafalgar London.
*** When booking triple rooms please note that the third
bed is based on sharing the existing bedding (two beds)
in a twin-bedded standard room or maybe a "roll-away"
bed. Availability of triple rooms is limited. Substitute
hotels may be used at certain times and will be of similar
standard whenever possible. Please note that single rooms
in Europe may be smaller than twin-bedded rooms. There are
a limited number of "twin-shared" rooms available
with our Room Mate Matching Service. Passengers who are
members of Hotel Frequent Traveller programmes are not entitled
to earn points with any of the hotels featured on a Trafalgar
tour.
WHAT'S NOT INCLUDED IN THE TOUR PRICE
• Air fares to and from Europe, airport taxes, passport
and visa fees, insurance, laundry, phone calls, beverages,
meals not detailed in the itinerary, tips to Tour Directors,
motorcoach drivers and local city guides, items of a personal
nature, excess baggage, optional excursions.
RESERVATIONS AND PAYMENT
Deposit - £75 per person per tour (non-refundable)
Final Payment - At least 35 days prior to tour departure
date
1. Your Land reservation will be confirmed on receipt of
a non-refundable deposit of £75 per person, per tour
which must be within 7 DAYS of booking or the reservation
will automatically be cancelled.
2. Payment in full is required at time of booking for reservations
made less than 35 days before tour departure.
3. Trafalgar reserves the right to cancel the reservation
and apply cancellation charges should payments not be received
within the above specified periods.
4. If you book a flight, in addition to LAND arrangements,
you will be contacted by Trafalgar Travel Ltd., who hold
ATOL number 2688 adn any money paid to a Travel Agent, where
land arrangements and a flight are booked together, is at
all times held by the Travel Agent on behalf of Trafalgar
Travel Ltd.
5. Any special meal requirements will be made on a REQUEST
basis only. Trafalgar cannot GUARANTEE special meal requests
nor will it assume any responsibility or liability if passengers'
special meal requests are not fulfilled.
6. At the time of this website going live, we are unable
to be specific on the carriers and the type of aircraft
that they will use.
TRAVEL DOCUMENTS
Travel documents, including any air tickets and instructions
for joining your tour in Europe will be sent to you approximately
21 days prior to tour departure (providing full payment
has been received). If you are leaving home earlier, please
ask your Travel Agent to request travel documents in good
time.
BOOKING CHANGES, CANCELLATIONS AND REFUNDS
Booking Changes: A fee of £15 per person will be charged
for any revision or alteration made to a reservation after
the booking is confirmed unless the change increases the
value of the booking. A change of tour date or tour itinerary
within 35 days of tour departure will be treated as a cancellation,
and normal cancellation fees will apply except when the
change is to an earlier tour departure of equivalent or
greater value in which case a £15 per person amendment
fee will be charged.
1. A £15 fee per person per tour will be charged for
all cancellations 35 days or more before departure.
2. Notice of cancellation must be made in writing either
directly to Trafalgar or through your Travel Agent.
3. The following scale of charges will apply when notice
of cancellation is notified (Please refer to your brochure
for further details):
No. of days before tour commencement* - Cancellation fee
as % of total price
Over 35 days - the non-refundable deposit
35-22 days - 25%
21-8 days - 30%
7-1 days - 50%
Day of departure - 100%
4. If you purchase intra European/Middle Eastern air tickets
from Trafalgar in conjunction with any tour, the cancellation
charge will be 100% of the cost of the flight if cancelled
within 35 days of the flight date. Cancellation charges
for the Land portion are shown above.
• Hotel Accommodation which is cancelled within 14
days of your stay incurs a 100% cancellation charge.
• These cancellation fees are in addition to any cancellation
fees that may be levied by your Travel Agent.
Refunds and Penalties:
• Illness or Absenteeism: In case you have to withdraw
from a tour after it has begun for reasons such as illness,
be sure to obtain a medical certificate in support of any
insurance claim. We regret that we are not able to make
refunds for absences from a tour, including but not limited
to missed meals or sightseeing.
• SkyBargain Offers: Special conditions relating to
fare type, month of travel, routing, and validity are set
out in your brochure. Offers cannot be used in conjunction
with other airline offers and only one SkyBargain offer
is available per adult ticket. Offers are subject to availability
and may be changed or withdrawn without prior notice. Unused
services are not refundable or exchangeable.
• Airlines & Airfares: If a promotional air fare
contained in this brochure is broken or extended for any
reason, an additional cost may be payable. Airfares are
subject to change at any time. Changes to flight itineraries
and name changes may result in penalties charged by the
Airline concerned and passed on to the passenger.
• All prices shown exclude Travel Agent service fees.
General Information and Conditions
• Tour Prices: The price of your holiday was calculated
using exchange rates quoted in the Financial Times Guide
to World currencies as at 14th September 2005. The price
of your travel arrangements is subject to surcharges on
the following items for increases in: transportation costs,
e.g. fuel, scheduled airfares and any other airline surcharges
which are part of the contract between airlines (and their
agents) and the tour operator/organiser, Government action
such as increases in VAT or any other Government imposed
increases, currency in relation to adverse exchange rate
variations. Where holiday prices are surcharged, we will
absorb an amount equivalent to 2% of the holiday price which
excludes insurance premiums and any amendment changes. Only
amounts in excess of this 2% will be surcharged, but where
a surcharge payable, there will be an administration charge
of 50p per person, together with the amount to cover the
agent's commission. If this means paying more than 10% on
the holiday price, you will be entitled to cancel your holiday
with a full refund of all money paid, except for any premium
paid to us for holiday insurance and amendment charges.
Should you decide to cancel because of this, you must do
so within 14 days from the issue date printed on the invoice.
• Tour Participation: Children under 5 years of age
are ineligible. Children under 18 years of age must be accompanied
by an adult. Passengers with disabilities are welcome on
Trafalgar's tours providing they are accompanied by an able-bodied
companion and do not require special assistance from Trafalgar
personnel. Trafalgar reserves the right to refuse to carry
anyone if it is felt the individual cannot cope with the
requirements of coach tour travel and who may require services
and facilities that Trafalgar cannot guarantee will be available.
You agree to not hold the Trafalgar group of companies responsible
for any decision made by any of them or any service provider
to refuse to carry you, provide any facilities or accommodation
to you or to provide any service to you.
• Young Traveller 5-17 Discount: Young Traveller must
be under 18 years old on the tour departure date, and must
be accompanied by an adult (limit of one traveller per room).
The Young Traveller must be the specified age at the time
of travel to be eligible for this 10% discount and is limited
to one young traveller discount per room. This discount
cannot be combined with our Travel with Friends discount.
Please refer to your brochure for further details.
• Itinerary Variations: Trafalgar constantly strives
to improve tour itineraries and features. If such improvements
can be made, or unforeseen circumstances beyond our control
make changes necessary, we reserve the right to vary itineraries
and to substitute hotels. At certain peak periods duplicate
departures may operate, and sometimes in reverse order in
which case hotels may vary from those stated on the itinerary
pages. On tours that include cruises the ship may be changed
due to operational reasons.
• For your comfort: Trafalgar operates a daily seat
rotation system and particular seats on coaches cannot be
booked. Also there is a strict non-smoking policy on-board
coaches, however regular comfort stops are made on travelling
days.
• Tour Cancellation: Trafalgar reserves the right
to cancel or re-schedule any tour departure in accordance
with operating requirements, provided that such cancellation
is advised not less than 35 days prior to scheduled tour
departure. If material alterations become necessary to tours
or travel arrangements for which bookings have already been
made, Trafalgar will inform agents and direct passengers
without delay and will give passengers the choice either
of accepting the alteration, which will be of comparable
standard, if available, or of receiving a prompt and full
refund of all money paid. If material alterations are made
after the date on which final payment was due, Trafalgar
will compensate passengers with a payment of 5% of the Land
arrangement price paid. If such alterations are made within
14 days of departure the compensation will be 7.5% of the
arrangement price paid.
• Extended Stays: If you have arranged with us to
remain at a destination before or after your tour, please
understand your stay will be at your sole expense as is
the transfer to either the hotel or airport. Regrettably,
Trafalgar are unable to provide transfers for passengers
booking pre and post night accommodation. Please also be
aware if your extra night hotel is not the hotel where your
tour begins and ends, you will be responsible for your own
transfer arrangements at your own expense. If you have booked
a Land + Air inclusive tour package with Trafalgar a transfer
will be provided, please refer to your brochure further
details.
Compensation will not be paid for cancellations or alterations
due to force majeure events or non-payment of the balance
by the passenger.
• For single travellers purchasing the Twin Share
option, please note that there is a no smoking policy in
all shared rooms.
• Trafalgar is not responsible for any other travel
arrangements affected due to our cancellations.
RESPONSIBILITY
Trafalgar Travel Limited, the Tour Operator, is responsible
for the following duties:
1. The Operators shall be responsible to the passenger for
supplying the services and accommodations described in this
brochure, except where such services cannot be supplied
or the itinerary used is changed due to delays or other
causes of whatever kind or nature beyond the control of
the Operators. In such circumstances, the Operators will
do their best to supply comparable services, accommodations
and itineraries and there shall be no refund in this connection.
2. This brochure represents the entire agreement between
the passenger and the above mentioned Operators.
3. In the absence of their own negligence, neither the Operators
nor their agents or co-operating organisations shall be
responsible for any cancellations, delays, diversions or
substitution of equipment or any act or omission whatsoever
by air carriers, hotels, transportation companies, or any
other persons providing any of the services and accommodations
to passengers including any results thereof, such as changes
in services or accommodations necessitated by same. Nor
shall they be liable for injury, illness or death, or for
any damages or claims whatsoever arising from loss, negligence
or delay from the act, error, or negligence of any person
not their direct employee or under their exclusive control.
All baggage and personal belongings are at all times at
the passenger's own risk. Baggage Insurance is recommended.
The carriers, hotels and other suppliers who provide services
on tour are independent contractors; they are not agents,
employees or servants of the Operators or their associated
companies. The Operators are not responsible for any criminal
conduct by third parties.
4. Where the passenger occupies a motorcoach seat fitted
with a safety belt, neither the Operators nor their agents
or co-operating organisations will be liable for any injury,
illness or death or for any damages or claims whatsoever
arising from any accident or incident, if the safety belt
is not being worn at the time of such accident or incident.
5. Should you or any member of your party suffer illness,
personal injury or death through any misadventure arising
out of an activity which does not form part of any excursion
sold through us, we shall, subject to our reasonable discretion,
offer you every assistance we can. Where, wit our prior
agreement, legal action is undertaken, initial costs associated
therewith shall be at the met by us, always provided that
such assistance is requested 90 days from the date of the
misadventure. This includes advice, guidance and initial
financial assistance where appropriate, up to the limit
of £5,000 per booking. This service is provided by
a legal expenses insurance policy. Should any payment to
you or any member of your party by us in any of these circumstances,
we reserve the right to claim in your place against the
party responsible. This means that you msut agree to assign
that part of your rights to us and we will be subrogated
to those rights.
6. Transportation companies, airlines etc. are not to be
held responsible for any act, omission or event during the
time passengers are not on board planes, transportation
or conveyances. The passenger contracts in use by the airlines
or transportation companies when used shall constitute the
sole contract between the airline, transportation company
and passenger or purchaser of this tour and the Operators
assume no responsibility in this connection. Enrolment in
and payment for a tour shall constitute agreement and acceptance
by the passenger of the terms and conditions set forth in
this brochure which cannot be varied except in writing by
an officer of the Company.
7. All matters arising are subject to English law.
8. Every effort is made to ensure website and print accuracy
at the time of going live and to press; however Trafalgar
cannot be held responsible for printing or typographical
errors, or errors arising from unforeseen circumstances.
9. The nominated and featured airline(s) does not by virtue
of its endorsement of this brochure represent itself either
as contracting with any purchaser of a holiday from Trafalgar
Travel (UK) Ltd. or as having any other legal relationship
with any such purchaser.
• Arbitration of Disputes
Disputes arising out of or in connection with this contract
which cannot be amicably settled, may, (if the customer
so wishes) be referred to arbitration under a Special Scheme
which, though devised by arrangement with the Association
of British Travel Agents, is administered quite independently
by the Chartered Institute of Arbitrators.
The Scheme (details of which will be supplied
on request) provides for a simple and inexpensive method
of arbitrationon documents alone with restricted liability
on the customer in respect of costs. The Scheme does not
apply to claims for an amount greater than £5,000
per person. There is also a limit of £25,000 per booking.
Neither does it apply to claims which are solely or mainly
in respect of physical injury or illness. The rules of the
Scheme provide that the application for arbitration must
be made within nine months of the return from the holiday,
but in special circumstances it may still be offered outside
this period.
Consumer Protection
The air holidays and flights are ATOL protectedm since we
hold an Air Travel Organisers License granted by the Civil
Aviataion Authority. Our ATOL number is ATOL 2688. In the
unlikely event of our insolvency, the CAA will ensure that
you are not stranded abroad and will arrange to refund any
money you have paid to us for an advanced booking. For further
information visit the ATOL website at www.atol.org.uk
PLEASE NOTE
The Foreign & Commonwealth Travel Advice Unit may have
issued information about you holiday destination. You are
advised to check this information on BBC2(Ceefax) page 470
onwards or on the internet under the address (http://www.fco.gov.uk).
Alternatively you can contact ABTA information department
on 0901 201 5050 (calls charged at 50p/minute)
IMPORTANT NOTICE
Unfortunately it is inevitable that some of the prices or
details contained on this website may have changed since
the website went live. You will be informed about any changes
to any of the relevant details within this website when
you book either with your Travel Agent or with ourselves
as part of our commitment to high quality customer service.
Any bookings made in the UK will be made
with Trafalgar Travel Ltd. (3388989), which is a member
of ABTA and licensed by the Civil Aviation Authority.
Information
" We guarantee all information will be treated in the
strictest confidence and used only by Trafalgar Tours and
its associated companies. This information may be transferred
to other countries if necessary for processing or storage."
TRAVEL AGENT SALES & RESERVATIONS INFORMATION:-
TRAFALGAR TRAVEL LTD.
15 Grosvenor Place,
London,
SW1X 7HH
Tel: 020 7574 7444
Fax: 020 7873 8614
Individual enquires to
TRAFALGAR TRAVEL LTD,
5 Bressenden Place,
London
SW1E 5DF.
Mon - Fri 9 - 5.30
The Trafalgar group of companies has Marketing/Sales/Administrative
offices/agents in: Australia, Bermuda, Canada, Hong Kong,
India, Israel, London, Malaysia, New Zealand, Philippines,
Singapore, South Africa, Switzerland, Thailand, USA and
Zimbabwe.
.. |
